Refund policy

Returns and refunds

Last updated: 12 November 2026

You have 30 days from delivery to return anything bought from BELINDA SUE KEY. Provided it comes back complete and undamaged, we refund the purchase price.

How to arrange a return

Email service@sylenora.shop with your order number and a note of what is wrong. Within one business day you will receive the Ashburton return address and a return reference. Please wait for that reply: a parcel that arrives without a reference can sit unmatched while we work out whose it is.

Condition requirements

A mouse returns with its receiver, its cable and any pouch or batteries supplied. A speaker returns with its charging cable, its carry strap if one was in the box, and its printed instructions. Products that have been dropped, opened, or used in a way the instructions warn against cannot be refunded. For a change of mind, repack the item in its original box so it travels without damage.

Faulty or not as described

If a mouse double-clicks on a single press, a speaker cuts out at volume, or a pairing button does nothing, contact us with a short video of the fault. A faulty item is replaced or refunded and we pay the return postage. Faulty goods carry the guarantees in the Consumer Guarantees Act 1993; this policy does not reduce them.

Refund timing

We check returns within two business days of arrival. Approved refunds go back to the card or account used to pay, normally within five business days; your bank may take a few days more to show it. Postage is refunded where the item was faulty, arrived damaged, or was not what you ordered.

Exchanges

If you want a different colour or a larger speaker, tell us in the return email and we will reserve one while your parcel is on its way back. The replacement is sent once the original has been checked.

BELINDA SUE KEY
149b Havelock Street, Canterbury, Ashburton 7700, New Zealand
Email: service@sylenora.shop
Phone: +64 3 465 2319