Contact information

Contact information

Last updated: 12 November 2026

For a question about a speaker's pairing, a mouse's DPI setting or a return already under way, email is the quickest way to reach us.

Reach us at

BELINDA SUE KEY
149b Havelock Street, Canterbury, Ashburton 7700, New Zealand
Email: service@sylenora.shop
Phone: +64 3 465 2319

Hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages received outside those hours, at a weekend or on a public holiday are answered on the next business day.

Response time

Email is answered within one business day. Quoting your order number in the first message saves a day of questions.

Returns

Returns are received at the Ashburton address above. Contact us first so a reference can be issued and the parcel matched to your order on arrival.

If something went wrong in transit

Damaged on arrival: contact us within 48 hours of delivery. Not arrived: contact us within 7 days of the expected delivery date.